FAQs

Feeling uncertain about how the kayak tours work? Find answers to some frequently asked questions below!

1. You have up to two years from your first trip to complete any membership package.
2. Please schedule or re-schedule your trip online.
3. You have up until 72 hours before start time to reschedule (please do so online). Guests who do not reschedule in time or don’t show up forfeit their trip. No exceptions are made to this policy and we do not offer refunds.
4. Please do not wait until the last minute to prepare for your trip.
5. Please arrive and be prepared fifteen minutes prior to your trip start time. (Late arrivals will not be admitted.)
6. Personal floatation, paddle, and kayak are provided at no charge.
7. Although our beginner trips do not include intentional capsizing, you could accidentally end up in the water. Therefore, in the spring and fall we require that all participants wear synthetic clothing that dries quickly. Patagonia Capilene is great for such a situation and it can be worn under basic nylon pants and jackets. Long pants are a good idea on many beginner trips.
8. On some trips, you will have to help carry your kayak on two short portages.
9. Store your car key in a “Hide-a-Key” box or similar somewhere on your vehicle.
10. You may repeat any trip at a discounted rate. Please message or chat with us for more info.
11. All trips meet rain or shine. A decision to postpone due to lightning or other dangerous conditions is made on-site at the last possible minute. (Mother Nature often cooperates if we wait and see.)
12. For your safety and enjoyment, we request that you keep your personal information up-to-date on your schedule page using the link at the top right that says “Personal info”